SHIPPING POLICY
DELIVERY
HELENA STÖLTING SHIPS WORLDWIDE, ALL PACKAGES ARE PROVIDED WITH TRACKING NUMBER. PLEASE ALLOW US UP TO 2 BUSINESS DAYS TO PROCESS YOR ORDER. PRODUCTS WILL BE SHIPPED WITH DHL GERMANY.
THE DISPATCH TIME FOR MADE TO ORDER PIECES IS 6-14 WORKING DAYS .
FREE SHIPPING
HELENA STÖLTING OFFERS FREE SHIPPING ON ALL ORDERS ABOVE 500€. PLEASE NOTE THAT FREE SHIPPING WILL BE APPLIED TO YOUR ORDER AT CHECKOUT.
SHIPPING COSTS FOR ORDERS UNDER 500€ ( from Berlin, Germany )
SHOES
Germany 7€
EU 14€
UK 20€
US/Canada/Australia 23€
All other countrys 23€
APPAREL / JEWELRY
Germany 7€
EU 10€
UK 15€
US/Canada/Australia 16€
All other countrys 16€
DUTIES AND TAXES
-EU: ALL COUNTRIES WITHIN THE EUROPEAN UNION ARE SHIPPED ON DDP (DELIVERY DUTY PAID) BASIS, MEANING THAT TAXES AND DUTIES ARE INCLUDED IN THE FINAL PRICE.
-OUTSIDE EU: PLEASE NOTE THAT THE SHIPPING RATES ARE NOT INCLUSIVE OF ANY CUSTOMS OR IMPORT DUTIES THAT COULD BE LEVIED WHEN THE PACKAGE REACHES YOUR DESTINATION COUNTRY. PLEASE BE ADVISED THAT IT IS YOUR RESPONSIBILITY TO PAY FOR THESE EXTRA CHARGES.